Polser: Unlock extraordinary guest experiences through WhatsApp .

And drive revenue for hotels, rentals, restaurants and the hospitality industry as a whole. All guests want and often expect personalised, white-glove service. Traditional communication channels often fall short in delivering the level of attention and responsiveness demanded by this discerning clientele.

Your customers love talking to you on WhatsApp, but it wasn’t built for customer service.

Guests missing important emails or overlooking pre-arrival instructions?

Polser allows guests to feel as if they have their own luxury concierge
service

Overwhelmed by constant guest questions?

Smart responses and instant answers enable support staff to handle anything in seconds not minutes or hours.

Dealing with nonstop scheduling issues and chaotic turnover days?

Keep guests informed with personalized and smart automated WhatsApp reminders.

Polser + WhatsApp: Turning guest conversations into memorable stays, effortlessly 🥰🛌

CRM Integration

Pull guest data straight from whatsapp conversations to create comprehensive guest profiles, enabling personalized experiences and future tailored offers.

Reservation Management

Efficiently handle bookings, modifications, and cancellations directly through WhatsApp, providing guests with a seamless and convenient experience.

Instant Answers

Offer immediate and accurate responses pulling from any document or websites about amenities, services, and local attractions, elevating guest experience.

Personalized Voice Messaging: Your Words, Their Perfect Stay

Polser lets you type responses that are delivered as personalized voice messages, adding a warm, human touch without recording. Whether you’re welcoming guests, confirming bookings, or sending reminders, Polser ensures your communication is always personal and engaging.

Transcribe Guest Messages: Understand, Respond, Elevate

Voice messages from guests are valuable but can be sometimes be time-consuming to manage. Polser’s transcription feature quickly converts them to text, making it easy to understand and respond instantly. Perfect for handling multiple inquiries, especially across different languages.

Benefits

Voice Message Replies

Add a personal touch by responding to guests with natural-sounding voice messages, enhancing guest satisfaction and building stronger relationships.

Unparalleled Guest Experience

Create lasting memories through personalised and attentive service.

Increased Guest Loyalty

Foster long-term relationships with returning guests.

Enhanced Brand Reputation

Position your business as the epitome of customer service excellence.

Why Polser Works for Hospitality:

Your Guests Live on WhatsApp

They don’t want to use third part apps or get important check-in information caught in a spam folder. Luxury hotels and vacation rentals using Polser have reported significant increases in guest satisfaction and revenue.

Ready to redefine hospitality?

Let Polser be your partner in delivering extraordinary WhatsApp guest experiences.